Contract Type: Permanent           

Contracted Hours: 35 (Full Time) 

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

What we’re looking for from you to join our team:

Are you passionate about using data to improve customer experiences? Do you have an analytical mind and a knack for storytelling through insights?

We are looking for a proactive and enthusiastic Insight Officer with a strong technical and analytical background to help shape customer experiences by collecting, analysing and interpreting a wide range of feedback and data. In this pivotal role we are looking for a critical thinker with a passion for customer experience and utilising a range of techniques to take multiple complex datasets and turn it into actionable insight to drive improvement.

What you’ll get in return:

We offer hybrid working and you will be working a 7-hour day between Monday – Friday.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 8% and our colleagues can contribute anything from 3% upwards.

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year.  This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.

We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.

If this sounds like the place for you APPLY!

Interviews are due to take place week commencing 5th May 2025. 

This vacancy may close early if we receive a high volume of applications.

If you need any adjustments to apply or attend an interview, please let us know.

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