Hours of Work: 35 per week
Closing date: 31st January 2025
Interviews: 5th February 2025

We are looking to recruit an experienced individual to join our established team. Reporting to our Income & Financial Resilience Manager, our Income Officer’s promote and contribute to a strong performance culture, ensuring the Group’s rental income is maximised by the control of rent arrears in accordance with the Group’s Policy & Procedure.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Income Officer’s do;

• Lead on low level arrears promoting a culture of rent is the first priority and work on preventative initiatives with customers to highlight the importance of paying rent.


• Chase payment of rent and arrears by telephone, e-mail and letter when required in accordance with the Group’s policy and procedures .


• Deal with Housing Benefit/Universal Credit overpayments and arrange for credits to be returned to customers/Housing Benefit, DWP Departments once full investigations have taken place.


• Support the Neighbourhood Officer to prepare court paperwork to ensure compliance of the pre-action protocol and support the Neighbourhood Officer to follow the case through to court as and when required.


• Develop and strengthen partnerships internally and externally and collaboratively with other teams improve the customer journey and actively promote interagency working throughout the Neighbourhood teams.

What we are looking for;

• Educated to good standard of education with minimum of 5 GCSE passes (or equivalent) at Grade or above including English and Maths.


•  Experience of income collection and management


• Experience of working in a strong performance team


• Able to manage and prioritise a demanding workload


• Has strong interpersonal skills with a friendly and professional manner


• Is customer focused and a desire to provide services to a high standard

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided


• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.


• Company pension scheme with up to 10% matched contributions


• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.


• Enhanced sick pay with up to 3 months full pay and 3 months half pay


• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives


• Life assurance subject to being a member of our company pension scheme.


• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career


• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Shaheen Yousaf, Regional Neighbourhood Manager on 07971233686.

Interview's are due to take place on 5th February 2025 however interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.