Join Our Dynamic Team as a Carecall Officer!

Are you a professional with the confidence to handle phone calls, a pleasant demeanor, and a strong work ethic? Do you thrive as a go-getter who doesn't wait to be told what to do? If you're a genuine team player and a quick learner, we want to hear from you!

Why Join Us?
It's an exciting time to join our team as we are launching new equipment and expanding our services. We’re looking for hardworking individuals who are dedicated to enhancing the wellbeing of our customers.

What You’ll Do: As a Carecall Officer (CCO), you'll manage a patch of 200 customers. This includes keeping all customer records accurate and up-to-date by regularly contacting them and building relationships with your customers and their families.

Your daily responsibilities will include but are not limited to:

• Answering calls and handling call-center type queries related to customer wellbeing.


• Visiting customers in their homes and installing simple equipment (full training provided).


• Providing compassionate and empathetic care for our customers' overall wellbeing.

Who We’re Looking For:

• Professional and Pleasant: Confidence on the phone and a positive demeanor


• Hardworking and Proactive: Strong work ethic and a self-starter attitude.


• Team Player: Genuine team players who are quick learners.

A Full UK Driving License is essential for the role. And whilst you will have use of a company vehicle, you may need to use your own vehicle in emergencies.

What's in it for You?

• Work/Life Balance: We value your well-being.


• Comprehensive Training: Full training provided, including on new equipment and services.


• Career Development: Opportunities for growth within a supportive environment.


• Company Benefits: Enjoy the perks of being part of a dynamic team.

Join us in making a difference for our customers. Apply today and become a part of our expanding and innovative team! If you would like to informally discuss the Carecall Officer role please contact either Samantha Conroy Independent Living Operations Manager on 07891949227 or email Samantha.conroy@stockporthomes.org OR Lynn Williams Independent Living Operations Manager 07970985672 or email Lynn.a.williams@stockporthomes.org.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Skylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 5th January 2025

Interview date: 9th January 2025

Link to apply: Careers - Stockport Homes