Arhag
Executive Director Customer Services
Salary: up to £90,000
Location: Stratford

Arhag has a rich history and over the last 40 years we have grown to over 900 properties across 15 Boroughs, 14 of these in London. Arhag works with a highly diverse client group and strives to provide quality homes that residents can afford. Our mission is to provide the best housing services to our customers while developing the potential of migrants and refugees in London.

Now is a positive time to join us. Our strategic direction is focused on the customer, driving the use of data to enhance delivery and improve the standards of our service offering making sure we deliver excellence.

We are looking for an exceptional, ambitious and skilled housing professional to join us and lead our Customer Services directorate. Reporting to the Chief Executive, you’ll be a key member of our executive team, positively impacting through organisation-wide leadership and strategic planning. With responsibility for our operational housing and neighbourhood services, you’ll provide inspirational leadership with a focus on service excellence, continuous improvement to our frontline service and innovation in how we deliver tailored services to the diverse needs of our residents.

A results-driven property professional, motivated by a deep-rooted social purpose and with a successful track record of leading housing management and customer services, your expertise will ensure that our team delivers a customer experience comparable to the best in the sector. If you are an existing Head of Service or Director ambitious to work at executive level and motivated to work in a specialist BME housing association where you can really get to know your customers, then please get in touch with us. This is an outstanding opportunity to contribute to achieving Arhag’s vision to be a truly customer driven, values-led, community focused specialist housing provider.

If think you are right for this role, please submit an application at https://www.gatenbysanderson.com/job/GSe114234/. If you would like to discuss the role in more detail, please contact Rosie Gunn on 07964 841 007 or Duncan Collins on 07586 705 475.

Closing date: Tuesday 19^th November at 9:00am