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Job Title
Complaints Admin Officer
Organisation
Salix Homes
Job Description


We’re looking for someone with excellent communication and organisational skills to join our small complaints team within the customer service centre. You will coordinate and support our complaints service with the customer voice at its heart, whilst meeting the requirements set out in the Housing Ombudsman’s Complaint Handling Code. The role is based at our head office in Salford but will also include homeworking.

The role - What I’ll be doing

  • Monitoring incoming complaints, MP and Ombudsman enquiries, correctly reviewing, recording and assigning them to the appropriate responding manager.

  • Supporting managers in their complaints handling including providing guidance, advice and training.

  • Ensuring high quality complaint responses are sent within correct deadlines.

  • Liaising with multiple service areas across the organisation.


What we’re looking for

  • A passion for delivering excellent customer service and listening to the customer voice

  • Accurate detailed record-keeping

  • Excellent ICT skills

  • Excellent interpersonal skills

  • Someone who can meet tight deadlines

  • Flexibility with their approach to work


What we offer as a company

  • Annual Salary of up to £26,421

  • Hybrid Working – a minimum of 2 days working in the office

  • Up to 34 day’s holiday + bank holidays

  • Flexi Time

  • Flexible Working and Family friendly policies

  • Generous Defined Contribution Pension Scheme

  • Life Assurance worth 3 x annual salary

  • Health Cash Plan which also provides a range of discounts including discounted gym membership

  • An inclusive and positive colleague culture

  • Accredited Good Employment Charter employer


Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
Please provide your CV as well as a supporting statement, highlighting how you meet the person specification.

To apply please visit Salix Homes Careers Page

Job Summary

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