Role: IT Apprentice
Hours: 35 hours per week
Salary: £18,528 per annum in year 1, increasing to £18,694 in year 2
Contract: 18 months
Location: Mariner House – Dartford/Working from Home

We’re on the lookout for an IT Apprentice to join our Data & Technology team here at Moat!

You will be providing a support service to the Information Systems team, resolving routine IT issues and contributing to new programmes and projects.

You will also complete a relevant qualification and functional skills in English and Maths as required.

Looking to make a difference?
Moat is one of the top 30 housing associations in the UK, with over 21,000 homes spread across South East London, Kent, Essex and Sussex, with around 50,000 people living in our homes.

Our vision is a simple one – it’s to end housing need.  We believe that everyone should have somewhere that they can call home and be proud of. This has always been fundamental to people’s life chances, but the current crisis has really brought that home.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.

Your role will include: 

• Providing administrative support to the Helpdesk Team Leader for contract and maintenance renewals, together with software and hardware asset management.


• Assisting the IT team in the day-to-day running of the organisation’s infrastructure.


• Providing first line support to the organisation, investigating, diagnosing, and solving computer software and hardware faults.


• Receiving and handling requests for information and provide routine advice to customers on systems, products, and services available to them.


• Carrying out configuration, testing of new kit, and setting up user accounts.


• Helping to plan and undertaking scheduled maintenance upgrades.


• Assisting with maintaining the IT asset register, recording when equipment is issued and returned.


• Completing a Level 3 Information Technology Communications qualification and functional skills in English and Maths as required.

We’re looking for someone who has:

• English and Maths GCSE Grade C+/4+ or equivalent.


• Good written and verbal communication skills.


• Ability to work effectively with others.


• A can-do attitude.


• Awareness of the key principles of customer service.


• Awareness of standard security practices and methodologies.


• Ability to prioritise effectively.

Want to find out more? Check out our apprenticeship video, and meet some of our current apprentices here: Why join our apprenticeship scheme? (youtube.com)

Your benefits
Check out our employee benefits video here: https://bit.ly/3HN6AWF

Interested? We want to hear from you!
If you have a keen interest in Housing, looking to partake in an exciting apprenticeship and can ‘earn while you learn’, please fill out an online application form (before 11pm on Sunday 14 July 2024) by submitting an application form on our website at: https://tinyurl.com/cdv3nevk detailing the skills you can bring to Moat. We will be in touch should we wish to invite you in for an interview.

If you are interested in more than one of the apprenticeships, please state this on your application form. You will not need to apply more than once.

Interviews will take place virtually via Microsoft teams, week commencing 29 July. We will be in touch with you by email with an update on your application.

We reserve the right to close this vacancy at any time prior to the closing date.