Register | +44(0)1484 652606 | Email us

Jobs

Job Details

Job Title
Customer Experience Manager
Organisation
Warrington Housing Association
Job Description
For almost 50 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough. We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.

Our work is more than homes, it is about the people, it's about community, it's about taking an asset based approach to supporting tangible, long-lasting change.

Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.

Customer Experience Manager
F/T Permanent
35 Hours
Salary - £40,157.45

Plus, fantastic benefits;

  • Enjoy Benefits Package
  • Aviva Workplace Pension Scheme we match your contributions up to 10%
  • Agile approach to the role and service delivery
  • 28 days annual leave, rising by one day per annum up to a maximum of 33 days after 5 years' service, plus Bank / Public Holidays

    Due to the current post holder moving into a new role, we have an exciting opportunity to lead a small customer services team who process and manage customer communications, ensuring each contact has a positive and successful outcome. The successful candidate will be an expert in customer service, experienced in driving change and digital transformation.

    The post holder will be methodical, organised and dynamic, seeking out best practice and leading a small team to deliver “right first time” services. An ability to analyse data, develop robust measurable performance standards for the team and be a champion for improving the customer experience is essential.

    The post holder will have responsibility for managing complaints, being the key contact for the Housing Ombudsman and ensuring we learn from all customer feedback. The successful candidate will be proactive in seeking best practice, striving for excellence and delivering efficient services. They will collaborate with colleagues at all levels to ensure a smooth and effective customer experience.

    Closing date: Wednesday 14th May 2025

    Interviews: w/c 19th May 2025

    If you believe you're the right fit and would thrive in a small organisation where colleagues feel supported and valued, we'd love to hear from you. To apply, please submit both your CV and a supporting statement via https://whahr.jobs.people-first.com/jobs/search detailing how you meet the role profile, the skills and knowledge you bring, and why you're eager to join our team. Applications without both documents will not be considered.

    No agencies please.

    Apply here (as above) - https://whahr.jobs.people-first.com/jobs/search

    email any questions to - jobs@wha.org.uk

    Warrington Housing Association
    the Gateway
    89 Sankey Street
    Warrington
    WA1 1SR


    • Job Summary

    Request a call back

    Phone Icon

    Would you like to speak to a member of our team?

    Just submit your details and we will be in touch shortly.

    I would like to discuss:

    Fields marked with an * are required

    Connect with us

    • Housing Diversity Network
    • 30 Manor Row
    • Bradford
    • BD1 4QE

    Explore

    HDN

    HDN Newsletter

    Copyright © Housing Diversity Network | All Rights Reserved

    Design By