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Job Title
Void Works Administrator
Organisation
MSV Housing Association
Job Description
The Vacancy

Hours of Work: 35 hours

Closing date: 25th April

Interviews: Start of May

At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Void Works Administrators are key to making this happen.

We are looking to recruit a highly organized and customer-focused Voids Administrator to join our Property Care team.   Reporting to our Area Manager – Repairs, our Void Works Administrators provide administrative support, ensure excellent customer service, and manage void administration data effectively. This role involves coordinating with residents, clients, and contractors to deliver a first-class voids service.

What do our Void Works Administrators do;

  • Administrative Support: To provide administrative, clerical and data systems support to Property Care, including managing records and ensuring monthly updates.
  • Customer Service: Deliver high-quality customer service to residents, clients, and stakeholders, responding to queries and resolving issues efficiently.
  • Void Administration: Assist in managing void works, coordinating inspections, and arranging meetings.
  • Data Management: Support the development and updating of designated data systems like Orchard Assets, Orchard Projects, and MRI.
  • Financial Management: Order and authorize work/purchases within agreed expenditure levels and manage invoices for payment.
  • Satisfaction Surveys: Conduct telephone and online satisfaction surveys, addressing any dissatisfaction or complaints.
  • Documentation Management: Maintain accurate documentation, including policies, procedures, and risk assessments.
  • Team Support: Attend meetings, produce notes, and provide cover for administrative functions as needed.

    What we are looking for;

  • Qualifications: Good standard of general education with a minimum of 5 GCSEs or equivalent at Grade C or above, including English and Maths.

  • Experience:
  • Experience in responding to customer queries and complaints.
  • Background in a busy administrative role.
  • Demonstrable experience in delivering to deadlines.

  • Skills:
  • High levels of IT literacy, particularly in Microsoft Office.
  • Effective problem-solving and proactive work approach.
  • Collaborative and supportive mindset.
  • Excellent written and verbal communication skills.

  • Personal Characteristics:
  • Passionate about advocating for people and communities.
  • Friendly and approachable with a customer-focused attitude.
  • Highly motivated, resilient, and flexible.
  • Trustworthy with high integrity.
  • Shares MSV values and understands confidentiality needs.

    We offer a range of great benefits including:

  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance subject to being a member of our company pension scheme.
  • Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  • Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

    MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

    MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

    For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://msvhousing.current-vacancies.com/Jobs/Advert/3809316?cid=2070&rsid=0&js=0&LinkType=1&FromSearch=False

    If you wish to discuss the roles informally, please contact Alex Orange, Operations Manager (Repairs) on 07955286906.

    Interview dates are to be confirmed, interviews will be carried out  throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

    We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

    If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

    • Job Summary
    • Location

      Greater Manchester

    • Organization

      MSV Housing Association

    • Job Type

    • Salary

      £27,963 - £30,161

    • Closing Date

      25/04/2025

    • Reference ID

      35425

    • Documents

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