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Job Title
Support Worker
Organisation
Orwell Housing Association Ltd
Job Description
Support Worker – Mulberry House, Sudbury
Salary: £13.24 per hour; £25,473.76 FTE
Hours: 32 hours per week
Ref: MH012

Are you passionate about empowering young people to build brighter futures?

Do you thrive in a dynamic, inclusive, and person-centered environment?

If so, we’d like to hear from you!

About Us
At Mulberry House, we provide temporary supported accommodation service supporting adults and families who are homeless, or at risk of homelessness, who require a level of support before they are able to sustain their own accommodation.

You will ensure that our customers receive an excellent level of support that uses a strengths-based approach and centered around their aims and aspirations. You will work alongside our customers to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives.

About the role

As part of this role, you will…

  • Be central to ensuring that our customers have an outcomes-based support plan in place that meets their aims and aspirations.
  • Support our customers to manage risk and take positive risks to enhance their wellbeing working alongside other support agencies to ensure a holistic approach.
  • Be involved in referrals, risk assessing and supporting the team to ensure that our customers, colleagues and our building are safe by adhering to good practice, legislation and safeguarding procedures.
  • Actively engage with our customers and wider stakeholders to ensure that the service thrives and delivers to our best ability.
  • Support our customers to link into the local community, to gain new networks and opportunities through volunteering, training and work.
  • Be a strong advocate for our customers through getting to know them and recognising them as experts through their lived experiences.
  • Have excellent administration skills with the ability to complete customer housing management systems and forms, agreements, letters and surveys.
  • Keep accurate customer records for general daily operational procedures.
  • Be actively involved with a variety of Housing Related Support tasks, including DWP & Housing Benefit with customers, while promoting their independence and work opportunities.
  • Active engagement with external agencies.

    About Mulberry House…
    Mulberry House is a unique Supported Housing Scheme set in the heart of the Suffolk countryside. Offering supported accommodation to single homeless between 18-65 years old. The Service aims to provide clients with a safe and flexible support package where residents are encouraged and enabled to address personal challenges with the “Outcome Star” support plan. Residents are supported to work towards independent living, gaining skills and confidence to live a more settled and happy life in the community. We offer a one-one key work approach that is resident led and fully empowering for the client.

    We offer temporary accommodation for up to 18months for individual identified as having medium to high support needs in conjunction with a Support and Risk Management Package to people who have been entrenched homeless. Mulberry House works in partnership with a wide range of other services and agencies to offer a holistic approach with a view to address any underlying issues an individual may have caused a long-term homelessness cycle. Mulberry House has 6 self-contained flats in total.

    More reasons to apply…

  • 22 days annual leave (pro rata) plus bank holidays.
  • Reward and recognition awards.
  • Free DBS checks.
  • Cashback Health plan.
  • Access to Blue Light Card – membership fees apply.
  • Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
  • Wellbeing programme.

    Person Specification:

  • GCSE Maths and English (Grade 9-4 / A-C or equivalent)
  • A full driving licence is desirable.

    Interview Date: To be confirmed

    Before applying…

    Orwell is committed to safeguarding and safer employment and the principles of empowerment.

    Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

    This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

    The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

    Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

    If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

    Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.  Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

    By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

    For more information and career guidance, check our career hub.

    • Job Summary
    • Location

      Sudbury

    • Organization

      Orwell Housing Association Ltd

    • Job Type

      Temporary Supported Housing

    • Salary

      £13.24 per hour

    • Closing Date

      05/05/2025

    • Reference ID

      35404

    • Documents

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