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Job Title
Income Officer
Organisation
Brighter Places
Job Description
The role:
As an Income Officer you will manage rent collection and arrears recovery from our customers to ensure the financial stability of our organisation. This role involves supporting and engaging with customers to maximise rent, service charges, and other property-based income from all customer accounts. The Income Officer will work closely with customers, providing support, advice, and implementing strategies to maximise income. Additionally, the role requires taking enforcement action when engagement fails, ensuring all cases are handled efficiently, fairly, and in accordance with regulatory and organisational policies.

We offer hybrid working but there is an expectation that you attend the office twice a week, and additionally as needed.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

  • Manage rent collection, monitor accounts for arrears, and implement strategies to maximise rent collection and minimise arrears.
  • Engage with customers to resolve payment issues and take enforcement action when necessary.
  • Provide advice and support to residents in arrears, develop action plans, and build positive relationships with third-party organisations to support customers in managing their debt.
  • Ensure compliance with all relevant regulations and organisational policies, audit customer information records, and prepare reports detailing team performance.
  • Manage data related to complaints in compliance with data protection regulations, regularly review data entries for accuracy, and implement measures to safeguard customer information.
  • Work collaboratively with colleagues and community partners to address broader community issues, enhance resident satisfaction, and support successful outcomes for customers in managing their rent accounts.

    About You:
    At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

    For this role we are looking for individuals who have:

  • Experience of working in social housing or similar environment.
  • Experience in managing rent arrears and providing support to customers.
  • A good knowledge of current best practice in social housing and working knowledge of relevant housing legislation.
  • Experience of working with a range of different agencies or stakeholders and building relationships with them.
  • An understanding of court protocols.
  • Excellent communication and interpersonal skills with a variety of audiences
  • Strong problem solving and highly organised.
  • Ability to prioritise work and deliver to tight deadlines.
  • Ability to put the customer’s needs at the centre of service provision and a commitment to customer care.

    The successful candidate must hold a valid driver’s license and access to a car. A basic DBS check will be obtained upon successful appointment of this role.

    • Job Summary

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