Job Details

Job Title

Income Officer

Organisation

Moat Homes Ltd

Job Description

Role Title: Income Officer

Hours: 35 hours per week, Monday-Friday

Salary: £30,010 to £37,513 per annum plus £2272 car allowance (salary offered dependent on experience)

Location: Dartford, Kent (agile working, offering flexibility between office and home)

Contract: Permanent

We’re looking for an experienced Income Officer to join our Income and Advice Services Team in Dartford on a permanent basis! You will split your time between working from our office in Dartford, being out and about on your patch, as well as having the opportunity to work from home.

In this role, you will effectively manage rent, service charge and debt collection for a mixed tenure patch including rented homes, homeowners, and garages empowering our customers to sustain their tenancies.

What you'll be passionate about:

Working hard for our customers and taking pride in making a difference to their lives.

Promoting a rent on time culture, which means ensuring rent is be paid when due with customers never being in arrears.

Working collaboratively with other teams to understand our customers’ needs and ensuring that the best outcomes are delivered with internal processes managed smoothly and effectively.

Delivering an excellent customer experience.

What you'll need to show us:

Experience of working within an income collection environment or relevant transferrable skills.

Experience of working within a customer facing role with proven ability to deal with customers.

Excellent interpersonal skills with the ability to communicate clearly, precisely, and sensitively both in writing and verbally.

Excellent organisational skills with the ability to manage conflicting priorities under pressure.

Strong IT skills and experience of using a range of ICT systems relevant to job role, e.g., MS Office.

Able to work outside of core office hours or at an alternative location depending on business needs, this includes visiting customers in their homes.

Hours and Terms:

This is a full-time role working 35 hours per week.

You will be required to work on a rota covering business hours of either 8am to 4pm or 9am to 5pm

You must have a full driving licence and use of a vehicle for work purposes. Please indicate that you have both on your application or CV.

This is an exciting opportunity to step into a role where you’ll make a real impact. For more information, please take a look at the job description: income-officer.pdf

Why join us?

At Moat, we provide homes across London, Kent, Essex, and Sussex, and as a not-for-profit organisation, we are committed to making a real difference in the communities we serve. Our purpose is to open doors to better lives for our customers, and we do this by being bold, agile, and customer-focused in everything we do.

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2024, based on employee feedback. Come and join our team, make a difference, grow your career and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat?

Follow us on social media to see the latest updates and hear from our employees:

Instagram: @moathomes
Facebook: Moat Homes

Ready to make an impact?

If this sounds like the role for you, apply by 11pm on Thursday 3 April 2025 via https://tinyurl.com/4chkpfj4 and be part of something bigger!

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

Please note we will no longer be accepting CVs as part of the recruitment process. All candidates must now complete an application form on our career’s website.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk

Job Summary

Location
Dartford
Organization
Moat Homes Ltd
Job Type
Permanent
Salary
£30,010 to £37,513 per annum plus £2272 car allowance (salary offered dependent on experience)
Closing Date
03/04/2025
Reference ID
35345
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Jobs

Job Title

Income Officer

Organisation

Moat Homes Ltd

Job Description

Job Summary

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