Job Details

Job Title

Customer Service Officer - Reception

Organisation

Stockport Homes Group

Job Description

Full time (37 hours), Fixed Term for 12 Months

Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about;

We're looking for a Customer Services officer to join our driven and friendly team working in our busy reception area at our head office Cornerstone in the centre of Stockport town centre.

Our customer service officers are often the first point of contact for our customers, making them crucial to delivering a first class customer experience.

This is a fantastic chance for someone to join our award winning, successful business and really put their talents to the test.

The successful candidate will:

Help us to create a friendly, relaxing and professional environment.

Build strong rapport with reoccurring customers.

Provide exceptional and efficient customer service to everyone who visits.

Answer queries in a caring and helpful way, making sure everyone feels valued.

You will need to be very customer focussed, have excellent written and verbal communication skills, a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.

This is a full time, 12 month fixed-term position working 37 hours per week Monday – Friday between the hours of 8.30am – 5pm.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

We encourage you to apply early! We will be continuously reviewing applications while the role is open and may close the vacancy sooner if we find the right candidate.

Closing Date: 26th March 2025

Interview Date: 1st April 2025

Customer Service Officer - Reception

Job Summary

Location
Stockport
Organization
Stockport Homes Group
Job Type
Full Time (37 hours per week), Temporary
Salary
£25,584 - £27,269 per annum
Closing Date
26/03/2025
Reference ID
35341
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Job Title

Customer Service Officer - Reception

Organisation

Stockport Homes Group

Job Description

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