Administrator – Emily Bray House, Ipswich
Salary: £11.70 per hour
Hours: 30 hours per week; Permanent
Do not miss out on a £750 joining bonus*
Ref: EBH068

Emily Bray House are looking for an administrator to join their team.

The purpose of this post is to provide secretarial and administrative support to the service via the Service Manager, to enable adequate systems and procedures to be maintained and monitored.

To provide a friendly and helpful reception service to all visitors and callers to the service, including the provision of information and, where appropriate, the resolution of basic queries.

Key responsibilities:

• Welcome visitors in a warm and professional manner, ensuring that they adhere to the scheme’s health, safety and fire procedures.


• Answer the telephone in a friendly and professional manner, taking and forwarding messages as necessary.


• Provide administrative support to the service, dealing with general correspondence and maintaining accurate and up to date records.


• Prepare letters relating to rent arrears, credits, refunds and end of tenancies.


• Create sign up of tenancy packs, including tenancy agreements, support and wellbeing contracts, core forms, census forms, and any other relevant paperwork.


• Receive, record and store monies received, and bank these weekly, including administering the Tenants Finance System.

About you
Our ideal Administrator will:

• Have a minimum of 6 months experience within an administrative role.


• Have previous experience within a customer facing role, dealing with difficult and complex situations.


• Be computer literate and have knowledge on all Microsoft Office applications.


• QCF Level 2 in Business Admin or willing to join the Orwell Academy to work towards this qualification.

Person Specification…

• 5 GCSEs A-C or equivalent including English and Maths.


• QCF Level 2 in Business Administration or equivalent or work towards


• Computer literate (all Microsoft Office applications including Word, Excel and Outlook)

About Emily Bray House…
Emily Bray House is situated within close proximity of Ipswich town centre, Suffolk. Ipswich has a number of local amenities including doctor’s surgeries, dentists, cafés, parks, cinemas and public houses.

The service is an Extra Care housing scheme, helping our residents to live independently for as long as possible. It gives the tenants the security and privacy of a home of their own, with a range of shared facilities on the premises and 24-hour care services if needed. It also offers couples the opportunity to continue living together.

More reasons to apply…

• 22 days annual leave (pro rata) plus bank holidays


• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema tickets, holidays, Sky store and much more…)


• Reward and recognition awards


• Free DBS checks


• Cashback Health plan


• Access to Blue Light Card – membership fees applies.


• Ongoing training and development & opportunities to progress in your role through the Orwell Academy


• Wellbeing programme

*To be eligible for the £750 a joining bonus, you must meet the following criteria:

• If you have not been working in the care industry for the previous 2 years OR have come straight from education (eg, college, sixth form, apprenticeship).


• You must be employed for a minimum of 8 hours per week.


• The scheme must be a CQC registered provider in Suffolk.


• You must work for at least 12 weeks with Orwell and pass this starting period to qualify for the payment

Before applying…
Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.  Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

Apply here: Orwell Housing - Careers