Hours of Work: 35 per week
Closing date: 31st January 2025
Interviews: 10th February 2025

At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Trainee Neighbourhood Officers are key to making this happen.

As a Trainee Neighbourhood Officer, you will play a crucial role in supporting the Neighbourhood Team Leader in delivering effective neighbourhood services. This is an excellent opportunity for individuals looking to develop their skills in community management and service delivery. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.


What do our Trainee Neighbourhood Officer’s do;

• Engagement with customers: Interacting with community members to understand their needs, concerns, and suggestions.


• Support for neighbourhood initiatives: Assisting in the planning and execution of local projects aimed at improving community services and facilities.


• Record keeping: Maintaining accurate documentation related to neighbourhood activities, including feedback from residents and progress reports on initiatives.


• Collaboration with team members: Working closely with the Neighbourhood Team Leader and other officers to ensure effective service delivery.


• Training Participation: Engaging in training sessions to develop skills relevant to community management and service provision.

What we are looking for;

• Good standard of education with minimum of 5 GCSE’s or equivalent at Grade C or above including Maths and English.


• Willingness to work towards a professional qualification in Housing Management


• A passion for community work and a desire to make a positive impact.


• Strong communication, interpersonal skills and the ability to work collaboratively within a team environment.


• Basic IT skills and familiarity with office software.


• Demonstrate an understanding and empathy with the needs across diverse groups and individuals.


• Demonstrate a positive attitude and an excellent customer focus to contribute to great customer service.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided


• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.


• Company pension scheme with up to 10% matched contributions


• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.


• Enhanced sick pay with up to 3 months full pay and 3 months half pay


• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives


• Life assurance subject to being a member of our company pension scheme.


• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career


• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Shaheen Yousaf, Regional Neighbourhood Manager on 07971 233686.

Interviews are scheduled to take on 10th February 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.