Hours of Work: 35 hours per week
Closing date: 26th January 2025
Interviews: TBC

At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.

What will you be doing;

• Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.


• Management of rent arrears, case management of high level rent arrears and Court proceedings.


• Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.


• Visits to customer’s homes, inspecting properties and addressing any tenancy related issues and making appropriate referrals where necessary.


• Completing regular inspections of our neighborhood’s and resolving any estate management issues


• Working closely with our Anti-social Behaviour Team, Asset Management Team and partners to resolve issues that impact the community.

What we are looking for;

• Knowledge of the full range of Neighbourhood Management Services


• Experience of working in communities


• Good Standard of education and skilled with Microsoft packages


• Experience of working to deadlines and prioritising work


• Passionate to provide a high standard customer focused service


• Level 5 in Charted Institute of Housing would be desirable

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs


• Flexibility on where you work with home working kit provided


• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.


• Company pension scheme with up to 10% matched contributions


• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.


• Enhanced sick pay with up to 3 months full pay and 3 months half pay


• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives


• Life assurance subject to being a member of our company pension scheme.


• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career


• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Jennifer Robertson, Regional Neighbourhood Manager on 07793248865.

Interviews are scheduled to take place at the end of January 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.