Hours of Work: 35 per week – 2-year FTC
Closing date: 26th January 2025
Interviews: End of January 2025

We have an exciting opportunity within our Performance & Business Improvement team as a Process & Systems Analyst.

Reporting to our Data Lead our Process & Systems Analyst will ensure that business processes are effectively reviewed, analysed, and improved whilst working collaboratively with leaders and colleagues in the delivery of the function and help embed a culture of continuous improvement and skills across the business.

What will you be doing:

• Reviewing and analysing existing business processes: This involves making sure current processes are embedded and followed by the business, and compliance to the process is ensured by all users of the process.


• Mapping how data flows through our business processes.


• Ensuring that process changes are implemented with minimal disruption to operations and that they align with organisational goals.


• Woking with the data governance team to identifying inefficiencies and bottlenecks in current processes and developing strategies for improvement.


• Monitoring and controlling process performance metrics, keeping track of process performance and making necessary adjustments to improve efficiency.


• Co-ordinating training and guidance to staff on current and new processes and ensuring they understand and follow the new guidelines.


• Promoting new innovative ways of working and facilitate on-going and constructive change.

What we are looking for;

• Good general standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English


• Strong problem-solving skills to address any issues or concerns that arise during the change process.


• Be able to define and maps processes around the business so knowledge does not leave the business


• Ability to assess the impact of changes, identify potential risks, and develop mitigation strategies


• Ability to understand business processes and interpret customer requirements


• Understanding of process management principles, methodologies, and tools to effectively manage current processes and implement organisational changes.  (Desirable)


• Proficiency in project management to plan, execute, and monitor change management and training projects. (Desirable)

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided


• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.


• Company pension scheme with up to 10% matched contributions


• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.


• Enhanced sick pay with up to 3 months full pay and 3 months half pay


• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives


• Life assurance subject to being a member of our company pension scheme.


• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career


• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.  https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the role informally, please contact James Riley, Performance & Assurance Manager on 07976222897.

Interviews are scheduled to take place towards the end of January 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.