Role: Neighbourhood Services Manager (Internal Job Title) – Job Share
Hours:17.5 hours per week, Wednesday (pm), Thursday and Friday
Salary: £15,988.50 to £19,985.50 per annum (salary offered anywhere between this scale, dependent upon your experience) plus Car Allowance of £1,136 per annum (£31,977 to £39,971 per annum pro rata / Car Allowance of £2,272 per annum pro rata)
Contract: Permanent (subject to three-month trial of this new working pattern)
Location: Pollards Hill, Mitcham

We’re on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London!

As a Neighbourhood Services Manager, together with your job share partner, you’ll share patches across Sutton, managing tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard.

Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve.

You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager’s on your team, enabling you to support each other and share knowledge/experiences.

This is a job share opportunity, sharing a full-time position (35 hours per week) with a job share partner who’ll work Monday, Tuesday and Wednesday (am) to allow for a handover. It’s a new working arrangement for Moat so will be subject to an initial three-month trial period. Strong communication and organisational skills will be essential.

Who are we?
Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it’s an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.

We are also proud to announce, we have recently been awarded an accreditation from ‘The Sunday Times Best Places to Work 2024’, based on our employee feedback.

We are on the lookout for someone who has:

• Excellent verbal and written communication skills.


• Problem solving skills and an ability to work under pressure and to tight deadlines.


• An Ability to manage a complex caseload including ASB cases.


• An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.


• Demonstrable passion and ‘can do’ attitude and a commitment to achieving the very best outcomes for our residents.


• A Full UK Driving Licence and a vehicle to be used for work purposes.


• A willingness to work towards a Level 4 Housing Qualification


• Demonstrable understanding of leases and tenancy agreements.


• A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.


• A good awareness of welfare benefits, particularly Housing Benefits.


• An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)

In addition, the following would be beneficial but aren’t essential:

• ARLA, IRPM, or CiH-related qualifications to NVQ L4 or equivalent.


• A sound knowledge of Landlord and Tenant legislation and best practice, supported by practical experience.


• A knowledge of effective strategies available in the management of ASB, supported by practical experience.


• A sound knowledge of resident involvement strategies and techniques, supported by practical application.


• An awareness of end-of-development processes and defect rectification processes and procedures.

Your benefits:
In return for your hard work, we will reward you with a competitive salary, pension scheme, healthcare scheme, a generous annual leave entitlement, and you even get a half day off on your birthday!

We take pride in our people to ensure they are equipped with the knowledge they require to carry out their role and inspire them to learn more which is why we offer further education sponsorship and leadership programmes. Moat want to ensure their employees feel supported at work, so we also provide enhanced maternity/paternity/adoption leave, and many more!

Check out our employee benefits here: https://www.youtube.com/watch?v=oo5SXag4bjg

Want to find out more? View our full job description here: https://shorturl.at/qB5HO

Interested? We want to hear from you!
If you feel this role is suited to you, and you want to take on an exciting new challenge, please fill out an online application form on our website by 11pm on Wednesday, 8 January 2025 detailing the skills and experience you can bring to Moat. We will be in touch should we wish to invite you in for an interview. To apply visit: https://tinyurl.com/2nkm6pyj

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We reserve the right to close this vacancy at any time prior to the closing date.