Role: Marketing Intelligence Assistant
Salary: £24,275 (London) / £22,277 (National) per annum
Hours: Full time
Contract: Permanent
Benefits:

• 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.


• Flexible working for all staff, including working from home/hybrid working, and flexitime/TOIL scheme.


• Attractive family friendly policies.


• Private healthcare cover.


• Season ticket loans.


• Employee awards and training and development opportunities.

For more information about our benefits, please visit our website.

Office locations: London, Bristol or homeworker

Please note, the successful candidate will be expected to carry out two days in-person working per week on average, which will include attendance at your office location. Homeworkers may be required to attend our offices on an ad hoc basis.

Flexible working arrangements can be discussed and agreed with the line manager, subject to role and business needs.

An exciting opportunity has arisen at the National Housing Federation (NHF) for a Marketing Intelligence Assistant. The main purpose of this role is to gather intelligence and generate sales for our commercial events by speaking to our members on the telephone. You’ll be an integral part of our Marketing and Customer Service teams, joining in a role where you’ll receive training in marketing and data analysis, and gain experience of working on marketing campaigns that generate millions of pounds.

This role requires someone who can build an understanding of our customers (primarily housing association staff) and our commercial event offer. You’ll be an important point of contact for customers buying our commercial products and will therefore be required to update our CRM system and receive data training.

Learning will be a key part of the job – making this the perfect role for someone building a career in marketing.

The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website.

Key elements of the role:

• Use telephone, email and surveys to gather intelligence and generate sales for our commercial events.


• Feed this information into the Marketing and Customer Service teams to inform marketing campaigns and develop strategies.


• Hit target number of calls per day and work towards pre-agreed ticket sales per event.


• Maintain accurate records in our CRM and support proactive data cleansing to allow effective marketing activity, follow up and analysis.

The successful candidate:
The successful candidate will be able to demonstrate:

• A passion for learning and marketing – learning will be a key part of the job.


• Confidence and professionalism when interacting with customers.


• Being a collaborative member of the wider Comms and Marketing team.


• Strong time management skills.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.

We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.

Disability confident employer
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience, we consider essential for the role, we will offer you an interview.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss this in more detail.

Please contact Stephanie Green to request the role profile or to receive the job advert in large print or an accessible format.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interviews based solely on their knowledge, skills and experience.

Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 19th January 2025

Interview date: w/c 27th January and w/c 3rd February 2025

Apply here: NHF - Marketing Intelligence Assistant