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Job Title
Customer & Community Engagement Lead
Organisation
Unity Housing Association
Job Description


To develop, support and empower our customers voice in influencing Unity’s services and improving the communities where our homes are.

The will ensure Unity’s customers are at the heart of service design and delivery. Helping to deliver our strategy, the post holder will develop inclusive and innovative ways in which customers can influence, monitor and scrutinise our services.

They will be passionate about service excellence and a strong communicator, with the ability to influence thinking and action. Developing nurturing partnerships and networks will be essential as you will be working with individuals and groups to realise their potential and create positive change within our communities.

The Customer & Community Engagement Lead will work closely with colleagues, partners and other organisations to ensure that customer voice drives our strategic priorities and makes positive changes for customers and communities.

Job Summary

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