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Job Details

Job Title
Housing Services Manager
Organisation
Unity Housing Association
Job Description


Job Purpose:
To lead and manage the Housing Services team, ensuring the delivery of high-quality housing management, including lettings, management of anti-social behaviour, community engagement/customer involvement, cleaning/ grounds maintenance services and compliance with regulatory consumer standards. The post will also be responsible for developing and implementing strategies, policies, and procedures that enable us to provide great services to our customers that meet their needs. We are a BME organisation and our aim is to fight inequality. We want to ensure the voices of our diverse customer base are heard and that we provide good quality homes that people want to live and thrive in.

Key Responsibilities:

  • Leadership and Management:


    • Provide leadership and direction to the Housing Services team.

    • Develop and implement departmental goals, objectives, and performance standards.

    • Lead, motivate, and manage colleagues to ensure high levels of performance and service delivery.

    • Conduct regular team meetings and performance discussions, providing support and guidance to get the best from colleagues.

    • Creating and maintaining a positive and collaborative working environment where Unity’s values are evident in all that we do.



  • Estate Management:


    • Oversee all estate services, making sure our estates are safe, clean, and well-maintained.

    • Develop and implement estate management policies and procedures.

    • Manage relationships with contractors and service providers to ensure high-quality service delivery and value for money for our customers.



  • Cleaning Services:


    • Ensure the provision of effective cleaning services across all housing estates.

    • Develop cleaning schedules and protocols to maintain high standards.

    • Monitor and assess the performance of cleaning contractors.



  • Gardening and Grounds Maintenance:


    • Oversee the management of gardening and grounds maintenance services.

    • Develop and implement plans for the landscaping and maintenance of communal areas.

    • Ensure that all gardening and grounds maintenance activities are carried out to a high standard.

    • Promote initiatives for sustainable and environmentally-friendly gardening practices.



  • Lettings Management:


    • Oversee the lettings process, ensuring efficient allocation of properties.

    • Work with other Unity colleagues to ensure the empty home process is efficient and minimises the time a property is empty

    • Manage relationships with Local authorities where nomination agreements are in place and support them with their statutory duties.

    • Ensure compliance with relevant housing legislation and best practices.

    • Make the letting process a positive experience for customers



  • Management of Anti-Social Behaviour:

    • Develop and implement strategies to address and manage anti-social behaviour.

    • Work with customers, community groups, and external agencies to resolve issues.

    • Ensure appropriate actions are taken in line with policies and legal requirements.

    • Maintain records and report on anti-social behaviour incidents and outcomes.



  • Community Working and Customer Engagement:


    • Develop and implement strategies to enhance customer engagement and community participation.

    • Develop and introduce a variety of methods to increase customer feedback and mechanisms to collate the feedback received. Ensuring the organisation uses this to shape the services it provides.

    • Create and maintain relationships with community groups, other partners to improve the communities that are customers live in

    • Promote initiatives that encourage community cohesion and customer involvement.



  • Compliance with Regulatory Consumer Standards and Housing Ombudsman Complaints Handling Code:


    • Ensure all housing services comply with relevant regulatory consumer standards and housing ombudsman complaints handling code.

    • Develop and implement policies and procedures to meet regulatory requirements.

    • Regularly review and update policies to reflect changes in legislation and industry standards.

    • Prepare for and participate in regulatory inspections and audits.

    • Maintain accurate records and documentation to demonstrate compliance.

    • Address and resolve customer complaints and issues related to Housing Services.



  • Policy Development and Compliance:


    • Develop and implement policies and procedures related to housing services.

    • Ensure compliance with all relevant legislation, regulations, and best practices.

    • Regularly review and update policies to reflect changes in legislation and industry standards.



  • Budget Management:


    • Prepare and manage the departmental budget.

    • Monitor and control expenditure to ensure financial targets are met.

    • Identify and implement cost-saving measures without compromising service quality.

    • Ensure service charges are administered correctly

    • Seek out opportunities to achieve value for money and improve efficiency



  • Reporting and Evaluation:


    • Prepare regular reports on the performance of the Housing Services team.

    • Analyse data to assess the effectiveness of services and identify areas for improvement and implement change.

    • Write and present reports to senior management team/committees.


Skills and Qualifications:

  • Degree in Housing, or a related field and /or extensive experience in housing management, including; estate services, cleaning, gardening, lettings, and anti-social behaviour management, customer involvement/ community engagement and partnerships, contract management.

  • Proven leadership and management skills.

  • Excellent communication and interpersonal skills.

  • Strong analytical and problem-solving abilities.

  • Knowledge of relevant legislation, regulatory standards, and best practices in housing services.

  • Financial acumen and experience in budget management.

  • Ability to work effectively with diverse stakeholders, including customers, colleagues, and external partners.


Work Environment:

  • Flexible hybrid working with 3 days in the Leeds office

  • Flexible working hours may be required to attend meetings and address emergencies.


Job Summary
  • Location

    LEEDS

  • Organization

    Unity Housing Association

  • Job Type

    permanent

  • Salary

    £47,000

  • Closing Date

    17/01/2025

  • Reference ID

    35076

  • Documents

    ◉ advertising HSM Dec 2024

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