• Relief Concierge – Hinde House, Norwich


• £11.55 per hour


• Various relief shifts available


• Ref: HH039

You will be part of the team delivering our housing related service to vulnerable women at Hinde House in Norwich.

Supporting women who are homeless or at risk of homelessness and who require a level of support before they are able to sustain their own accommodation. You will ensure that our customers receive an excellent level of support that uses a strengths-based approach and centered around their aims and aspirations.

You will work alongside our customers to ensure that throughout the night they feel safe, happy and are able to access support should they need it. You will also ensure that the building is kept safe through monitoring and health and safety checks.

About you
As part of the role, you will…

• Be responsible for ensuring that during the night our customers feel safe and supported.


• Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.


• Be undertaking building health and safety checks throughout the night and reporting repairs or damage. You will be cleaning communal areas and preparing rooms for relet.


• Spend time getting to know our customers and be a contact for them should they want support during the night.


• Manage any visitors that may come to the service and dealing with any behaviours that break the house rules.


• Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.

Our ideal candidate will have:

• Proven relevant work experience within this field or security/concierge work.


• Previous experience of working in a customer facing environment, dealing with difficult and complex situations.


• Previous experience of working alongside vulnerable customers, is desirable.


• Experience working within a team and independently.

More reasons to apply…

• 22 days annual leave (pro rata) plus bank holidays


• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema tickets, holidays, Sky store and much more…)


• Reward and recognition awards


• Free DBS checks


• Cashback Health plan


• Access to Blue Light Card – membership fees applies.


• Ongoing training and development & opportunities to progress in your role through the Orwell Academy


• Wellbeing programme

Person Specification:

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Interview Date: To be confirmed

Before applying…
Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell  is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

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By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

Apply here: Orwell Housing - Careers Page