About You
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service.

You'll love helping customers, so this'll be a big part of your previous roles, especially in a busy office or contact centre environment. You’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do.

You’ll be able to…

• Champion for our customers, providing an excellent customer experience as the first point of contact.


• Help customers access our services in line with our customer commitment.


• Live our values every day, taking ownership of queries and doing what matters most for our customers.


• Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.


• Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.

You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach.

So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

About our team …
Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience.

We work hard, support each other, and also like to have fun!

You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.

To apply please visit https://www.muir.org.uk/current-vacancies and click Apply Online. You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job by 9am Monday 4th November 2024. Please do keep to the submission limits, as we’ll not read the rest. Interviews will take place on the afternoon of Friday 8th November 2024 and the afternoon of Monday 11th November 2024 with Karen Pettican, Customer Experience Manager and Devon Brickland, Customer Experience Coach.