Come and make a difference at Karbon as a Customer Accounts Officer

We are looking to appoint a suitably qualified and experienced individual to take up the role of Customer Accounts Officer (Recovery) in our Customer Accounts Recovery Team.

Working alongside our two Customer Accounts Support Teams, our Customer Accounts Recovery Team deliver Karbon’s rent collection and arrears management service to current tenants across a range of tenures.

About the role
This Customer Accounts role is part of our Recovery Team who are responsible for engaging with customers through the legal repossession process, maximising income for Karbon through a combination of tenancy sustainment and enforcement activities.

Customer Accounts Officers in our Recovery Team engage with customers in rent arrears, instigating legal proceedings and working with customers to help them stay in their home and meet their rent and arrears repayments. This will involve identifying and negotiating effective payment solutions across a designated patch and preparing and presenting cases for Court.

Our agile working approach means you’ll have the ability to manage your caseload both from home and our office locations, attending Court hearings and visiting customers as required.

About you
You will be a great communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.

You will have good knowledge of housing benefit and universal credit as well as county court procedures and court protocols.

About our team
The successful candidate will work in our Recovery Team led by our Customer Accounts Recovery Team Manager, Katie Ross.

If you require further information about the role, please email Katie at katie.ross@karbonhomes.co.uk.

Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Customer Accounts Officer (Recovery) – part time, permanent


• Salary is £35,117 per annum plus a Karbon car payment of £2,260 per annum (pro-rata)


• Location: Newcastle


• Regular travel will be required


• 15 Hours per week with some homeworking available/flexible working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates
Closing date for applications
Wednesday 10 July 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date
To be confirmed

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact recruitment@karbonhomes.co.uk