Role: Housing Apprentice
Hours: 35 hours per week
Salary: £18,528 per annum in year 1, increasing to £18,694 in year 2
Contract: 2 years
Location: Mariner House – Dartford/Working from Home

We’re on the lookout for a Housing Apprentice to join our Customer Experience team here at Moat!

You will be undertaking placements across Moat that support the delivery of a range of housing management services including general needs housing, tenancy management and administration.

You will also complete a relevant qualification and functional skills in English and Maths as required.

Looking to make a difference?
Moat is one of the top 30 housing associations in the UK, with over 21,000 homes spread across South East London, Kent, Essex and Sussex, with around 50,000 people living in our homes.

Our vision is a simple one – it’s to end housing need.  We believe that everyone should have somewhere that they can call home and be proud of. This has always been fundamental to people’s life chances, but the current crisis has really brought that home.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.

Your role will include: 

• Providing administrative support for the wider housing team including the Anti-Social Behaviour and Domestic Abuse Teams.


• Helping to resolve or progress tenancy queries and neighbourhood issues from customers. Recording all contact on the Customer Relationship Management (CRM) system.


• Helping to cover Reception, being the first point of contact for visitors.


• Accessing IT systems to collect and input information to generate correspondence, reports and associated documents.


• Organising and planning work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.


• Maintaining simple and effective electronic filing systems.


• Undertaking projects on an ad hoc basis, producing reports and working to agreed deadlines.


• Ensuring that all customers receive a professional, positive and customer focussed experience within agreed timescales and targets where appropriate.


• Completing a Level 3 Housing and Property Management qualification and functional skills in English and Maths as required.

We’re looking for someone who has:

• Maths and English GCSE grade C+ or 4+ or equivalent.


• A can-do attitude.


• Good time management skills.


• Good written and verbal communication skills


• Ability to work effectively with others.


• Access to transport.


• Awareness of the key principles of good customer service.

Want to find out more? Check out our apprenticeship video, and meet some of our current apprentices here: Why join our apprenticeship scheme? (youtube.com)

Your benefits
Check out our employee benefits video here: https://bit.ly/3HN6AWF

Interested? We want to hear from you!
If you have a keen interest in Housing, looking to partake in an exciting apprenticeship and can ‘earn while you learn’, please fill out an online application form (before 11pm on Sunday 14 July 2024) by completing an application form on our website at: https://tinyurl.com/yc5b8te3 detailing the skills you can bring to Moat. We will be in touch should we wish to invite you in for an interview.

If you are interested in more than one of the apprenticeships, please state this on your application form. You will not need to apply more than once.

Interviews will take place virtually via Microsoft teams, week commencing 22 July. We will be in touch with you by email with an update on your application.

We reserve the right to close this vacancy at any time prior to the closing date.