Delivering on our Ambition
Customer Voice Officer

Salary: £34,330

Benefits include:

• Contributory Pension Scheme


• Enjoy Benefits Package


• Simply Health Corporate Paid Cash Plan


• Generous Annual Leave Allowance


• Hybrid Working Policy and Agile Approach to the Role

For over 40 years Warrington Housing Association has been providing a broad range of affordable homes and services across the Borough.  We are as passionate now as we have ever been about making Warrington a fantastic and thriving place to live.

Our work is more than homes, it is about the people, it’s about community, it’s about taking an asset-based approach to supporting tangible, long-lasting change.

Our colleagues pride themselves on forging strong, productive relationships with our customers, partners and the wider community, our commitment to this is stronger than ever.

If you love to talk and like getting to know people and finding out what makes them tick, then you could be the voice of our customers.

We want our customers to have the best levels of service, which not only meets but exceeds their expectations.  We want to be “best in class”.  That is why it is so important for us to listen to what our customers want, what they think of what we do and how we could do it better.

The Regulator of Social Housing also sees this as a key role for all housing providers so we have to make sure all our customers can have a voice where and when they want.

If you are the dynamic, customer focused person we need, and can work on your own initiative, then this could be the job for you.  We need to offer our customers different ways they can get involved and give their views – from online surveys and platforms to focus groups or formal meetings.  This is a very exciting opportunity for the right person as no two days will be the same and as an added bonus you get to work in a great organisation with amazing colleagues.

We welcome applications from real ‘go getters’, next generation thinkers and those who agree that customers deserve the best!

Apply now by sending your CV and a covering statement telling us how you fit the bill (no more than 2 sides of A4 but please make sure you tell us why you want the job and how your skills and knowledge fit the role profile). Please note that your application will not be considered if you do not provide the covering statement.

We look forward to meeting you!

In return for your skills, knowledge and passion for what we do - WHA offers a great benefits package.

No Agencies
Send you CV and covering statement to: jobs@wha.org.uk

Closing date: 22nd July