Register | +44(0)1484 652606 | Email us

Jobs

Job Details

Job Title
Managing Director
Organisation
Peabody
Job Description


160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK. The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties.

The organisation's purpose is to help people flourish by providing great homes and housing services, making a positive impact in communities, and creating an inspiring, inclusive place to work. Peabody is passionately customer-focused and seeks out residents’ opinions, champions their aspirations, and makes sure they have real influence on how the organisation operates.

This is an exciting opportunity to join Peabody as their Managing Director - North West London. Reporting to the Chief Operating Officer, the successful candidate will lead the strategic development and implementation of excellent customer services through Peabody’s regional operating model, driving their teams to achieve high levels of performance. This role will play a pivotal role in representing Peabody at a regional level, working closely with local government members and key stakeholders.

Some responsibilities include:

  • Accountability for developing and executing regional communities programmes, ensuring local activities are tailored to the need of the communities Peabody serve.

  • Develop a performance-driven culture, that is agile in its thinking and working practices. One that understands the driver to improve resident satisfaction within the agreed budget envelope.

  • Develop and oversee your regional business plan that supports, informs, and influences Group strategy and drives high levels of performance and the consistent delivery of services.

  • Management of the regional P&L, holding others to account and ensuring we deliver value for money to our customers.

  • Accountability for delivery of Estate Services within the region, ensuring working practices meet all legal and regulatory compliance requirements alongside ensuring we are delivering an excellent, value for money service within our neighbourhoods and to our customers.

  • Build strong working relationships and work closely with other Directorates in ensuring the delivery of a cohesive service that provides excellent customer services.

  • Alongside the Development team you will forward plan in terms of new development/growth; ensuring we are building the right homes in the right location to meet the needs of customer groups in your region.

  • Alongside the Asset Management teams you will utilise data, feedback and local knowledge to build property investment works plans for your region.

  • Using data and insight to support proactive and intelligent decision-making.

  • Undertake appropriate communication with residents, listening and acting to the customer voice.

  • Ensure a modern and commercial approach, improving efficiency, and value for money.

  • Be accountable for Operational and regional risk management – identifying, mitigating, monitoring and updating as required.


Peabody is looking to appoint a senior leader who has the following attributes:

  • An experienced Operations Director who has played a significant role in improving resident services and delivering change management in services and structures within a complex sector.

  • Experience of working at an Executive level is desirable.

  • An interest in local/regional policy and a desire to influence for the greater good of our customers and business.

  • Experience of leading large multi-disciplinary teams, with effective delegation, coaching and risk management.

  • Ability to constructively challenge, leading by example and holding others to account.

  • Be able to effectively build relationships, especially with external stakeholders.

  • A strong networker who can act as an ambassador for Peabody, helping to attract new business and new talent.

  • Impressive track-record of delivering excellent customer service, seeing improvement in customer satisfaction through a customer centric approach.

  • A passionate advocate for Peabody’s residents – present and future.

  • Naturally collaborative – sees team and personal success as indivisible.

  • Great at building an accountable and empowered team, with track record to demonstrate this.

  • Ability to deliver easy, reliable, empathetic service to your internal and external customers, by seeking to understand fully your customers’ needs, identifying and working to remove pain points, and always doing what you say you will.


If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.

Tom Neely || Director

tomneely@neemarsearch.com

Eliot Jeffries || Associate

eliotjeffries@neemarsearch.com

Job Summary
  • Location

    North West London

  • Organisation

    Peabody

  • Job Type

  • Salary

    £163.8K/yr

  • Closing Date

    18/07/2024

  • Reference ID

    34630

  • Documents

Request a call back

Phone Icon

Would you like to speak to one of our advisors over phone?

Just Submit your details and we will be in touch shortly. You can also email us if you would prefer.

I would like to discuss:

Fields marked with an * are required

Connect with us

  • Housing Diversity Network
  • 30 Manor Row
  • Bradford
  • BD1 4QE

Explore

HDN

HDN Newsletter

Copyright © Housing Diversity Network | All Rights Reserved

Design By