Come and make a difference at Karbon as a Customer Relationship Advisor

We are looking to appoint suitably qualified and experienced individuals for the role of Customer Relationship Advisors in the Customer Relationship Team. This is an exciting opportunity to support our customers with queries through multiple channels.

About the role 
Our Customer Relationship Team is committed to delivering excellent service to our customers. We represent Karbon at the first point of contact, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience.

We are looking to appoint suitably experienced individuals to undertake the posts of Customer Relationship Advisors. The successful candidates will handle a range of customer enquiries. They will provide valuable support for our customers, expertly triaging issues, identifying the appropriate path for each customer and resolving as much as possible first time around. They will be expected to handle complaints and try to resolve They will be customer focused, liaising with colleagues to ensure a first-class service is provided.

About you 
The successful applicants will demonstrate an ability to work under pressure and to collaborate with other team members and the wider business to form part of an effective team. Experience in customer service, objection handling and problem solving would be beneficial. They will try and resolve any customer issues at the first point of contact or raise a complaint to the relevant person as part of our complaints policy. They will have good communication skills and be able to answer queries through various channels.

About our team 
The successful candidates will work in our Customer RelationshipTeam led by the Customer Relationship Head of Service Claire Cherry.

If you require further information about the role, please contact Lindsey Graham at lindseygraham@karbonhomes.co.uk

Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

Customer Relationship Advisors – Two permanent roles and one fixed term for 12 months

• Salary is £ £26,087 per annum


• Location: Officially based at one of our offices across the region (Newburn or Stanley) Applicants must be North East based and able to travel easily to one of the offices listed


• Roles will be hybrid working therefore working both at home and your contractual based office


• When not attending the office we do require you to have a quiet dedicated workspace you can work from uninterrupted, and sufficient internet connection within your home.


• Training will be for a period of 2 weeks and successful applicants will be required to attend the Stanley office during this time.


• 37 hours per week – Shifts available are 9:30-17:30 & 10:00-18:00 Monday to Friday

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other earning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates
Closing date for applications 
Sunday 7 July 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date
Week commencing Monday 15 July 2024

Interviews will be held remotely via Microsoft Teams.

if you are successful at interview you would need to provide a copy of your passport or birth certificate and NI number.

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.