Salary: £23,000 per year
Hours: 37 hours per week; Monday – Friday
Location: Ipswich (Agile working)
Ref: IP325

Discover a fulfilling career where your values align with our mission. Join our dynamic team committed to excellence, integrity, and innovation. Embrace a culture that values diversity, collaboration, and continuous growth. Your role will be more than a job – it's an opportunity to contribute to something meaningful. If you prioritise integrity, teamwork, and a positive impact, apply now to be part of a community that values your individuality and welcomes your dedication to making a difference.

As part of this role, you will:

• To manage and coordinate repairs to resolution. This involves liaising with external contractors/agencies, internal clients and tenants.


• To ensure that all systems contain accurate and up to date information to reflect real time activity.


• To respond to telephone calls, emails and other customer or staff requests in a timely and effective manner.


• To manage more complex repair projects involving multiple contractors to ensure the tenant is informed at all stages of the repair and is clear on the work being carried out.


• To contribute towards improved customer service, by ensuring that all appointments are met, and customers are informed at all stages.


• To actively participate in contract monitoring and to ensure quality, value for money and KPIs are being met. As well as proactively liaising with contractors to ensure performance targets are met.

About you
Our ideal Repairs Coordinator will have:

• Experience in the scheduling of repairs to domestic properties.


• Experience of working in a customer facing environment, dealing with difficult and complex situations, is desirable.


• Experience in building or related service industry, is desirable.


• Excellent IT skills are required.

More reasons to apply…

• 22 days annual leave (pro rata) plus bank holidays


• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema tickets, holidays, Sky store and much more…)


• Onsite parking


• Cashback Health plan


• Access to Blue Light Card – membership fees apply.


• Reward and recognition awards


• Ongoing training and development & opportunities to progress in your role through the Orwell Academy


• Wellbeing programme

Person Specification:

• GCSE A-C or equivalent including English and Maths

Interviews: 1^st July 2024

Before applying…
Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell  is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.  Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

Apply here: https://ce1012li.webitrent.com/ce1012li_webrecruitment/wrd/run/etrec179gf.open?WVID=423400007P&LANG=USA&VACANCY_ID=98892303J8